DELIVERY, WAREHOUSE PICK-UP & CUSTOMER SUPPORT

At Spas Wholesale, we believe purchasing a spa or swim spa should be simple, convenient and stress-free.

With 5 Australian warehouses, direct online pricing and a dedicated local support team, we're here to assist you every step of the way — from placing your order to arranging delivery, collection and ongoing after-sales support.

1. Fast Dispatch – Within 48 Hours

We understand that our customers are excited to receive their new spa or swim spa, which is why we aim to get your order on its way as quickly as possible.

For in-stock products, we offer dispatch within 48 hours of order confirmation and payment clearance, excluding weekends and public holidays.

Our Australian warehouse team works closely with our delivery partners to ensure orders are prepared and dispatched efficiently.

Delivery times may vary depending on your location, transport availability and the delivery arrangements required.

2. Delivery Assistance & Freight Coordination

Whether you're located in a major city or a regional area, our friendly team is here to help make delivery arrangements easier.

We can assist you with:

• Obtaining freight quotes from third-party transport providers.
• Coordinating delivery to your nearest available freight depot.
• Helping arrange home delivery options where available.
• Communicating with transport providers regarding delivery arrangements.
• Providing updates and assistance throughout the delivery process.

Delivery costs are confirmed based on your location, product size and the services required.

Our team will work with you and our transport partners to help find a suitable delivery solution.

3. Transit Insurance Assistance

We understand that your spa or swim spa is an important investment, and we want it to arrive in the best possible condition.

Our team can assist you in exploring transit insurance options available through third-party transport or insurance providers.

Where required, we can help you communicate with the relevant provider to obtain information about insurance coverage, costs and available protection during transportation.

Transit insurance arrangements are subject to the terms and conditions of the selected provider.

If you have any questions about protecting your purchase during delivery, our team will be happy to assist.

4. Flexible Warehouse Storage

We understand that plans can change. Whether you're renovating your backyard, building a new home, moving house or dealing with unexpected circumstances, we're here to help.

If you're not ready to receive your spa or swim spa, our team can assist with flexible warehouse storage arrangements.

Depending on warehouse capacity and availability, we may be able to hold your order until you're ready to arrange delivery or collection.

Simply speak with our team about your preferred timeframe, and we'll do our best to accommodate your needs.

Any applicable storage arrangements or charges will be discussed and confirmed with you in advance.

5. Free Warehouse Pick-Up – 5 Australian Warehouses

Prefer to collect your spa or swim spa yourself? No problem!

Spas Wholesale offers free warehouse pick-up from our 5 Australian warehouse locations across NSW, VIC, QLD, SA and WA.

Our team can assist you with:

• Confirming product availability at your selected warehouse.
• Coordinating a convenient collection time.
• Providing product dimensions and collection information.
• Assisting with loading arrangements where warehouse facilities permit.
• Providing guidance on suitable transportation requirements.

Please contact our team before arranging collection so we can ensure your order is ready.

6. Easy Collection & Product Inspection

We want every customer to feel confident when receiving their new spa or swim spa.

Our warehouse team will assist with the collection process and provide an opportunity to check your product before it leaves the warehouse.

We encourage customers to confirm the model, colour and visible condition of their spa at the time of collection.

If you notice anything unexpected, simply let our team know so we can assist with resolving your concerns.

If you discover an issue after collection or delivery, our customer support team is available to help in accordance with your rights under Australian Consumer Law.

7. Local After-Sales & Warranty Support

Our commitment to customer service doesn't end when your spa is delivered.

With experienced local support teams and over 40 years of industry experience, Spas Wholesale is here to assist with product enquiries, technical support and warranty matters.

Where on-site service is required, our team can help coordinate an authorised service provider and discuss any applicable travel or service arrangements with you in advance.

Any service-related charges will depend on the circumstances of the service request, applicable warranty coverage and your rights under Australian Consumer Law.

We're committed to making the after-sales experience as straightforward and convenient as possible.

8. We're Here to Help – 7 Days a Week

Have questions about delivery, collection, storage or your new spa?

Our friendly Australian sales and support team is available online 7 days a week to assist with your enquiries.

Whether you're preparing your backyard, planning delivery or simply need advice, we're here to help.

5 Australian Warehouses. Direct Online Pricing. Local Sales & Support.

Contact us today – we're happy to help!